Please read before submitting.
By submitting this calibration request, the customer confirms that the equipment details, calibration requirements, ranges, points, methods, tolerances and other information provided are accurate to the best of their knowledge.
The customer shall inform Medtra Calibration Laboratory of any known damage, contamination, hazardous condition, special handling requirement, previous malfunction, or other condition that may affect safe handling or calibration.
Medtra will exercise reasonable care while handling and calibrating customer equipment. Medtra shall not be responsible for pre-existing defects, hidden/internal faults, deterioration, failure resulting from normal calibration operations, or damage resulting from inadequate packaging or transportation not controlled by Medtra, except where loss or damage is directly attributable to Medtra’s negligence or mishandling.
No adjustment, repair, or modification will be performed unless authorized by the customer, where applicable.
Calibration results apply only to the item calibrated and its condition at the time of calibration. Medtra does not guarantee the equipment’s future performance or continued compliance after calibration.
Where a statement of conformity is requested, the applicable specification/tolerance and decision rule shall be agreed before reporting the conformity statement.
Any requested next calibration/due date is subject to customer requirement/agreement. The customer remains responsible for establishing an appropriate recalibration interval based on equipment use, risk, performance history and applicable requirements.
If the requested calibration cannot be performed as specified, Medtra will contact the customer for clarification or approval before proceeding with any significant deviation.
